Refund Policy & Disclaimers

We work hard to get your order right the first time. If you experience issues with a product or service, there may be alternatives to returning it.

Optimum Solutions LLC offers a simple and effective One-Email refund policy. To cancel your annual support service, send an email to support@optimumsolutionus.com with your cancellation reason. Our 30-day money-back policy applies with the following conditions:

• Refunds apply only to subscription-based services and must be claimed within 30 calendar days of subscribing.
• If we are unable to resolve your issue remotely despite your cooperation, you will not be charged for that individual service. Refunds, if granted, will deduct $49.95 per service hour provided. Requests must be submitted in writing to the billing department at support@optimumsolutionus.com.

Fraudulent Information Policy: We take fraud seriously. Purchasing under false names or with invalid credit cards is a crime. Misuse of chargeback processes is illegal. We pursue and prosecute fraud offenders to the fullest extent of the law.

Last updated: October 2025